Our orders are delivered by CTT to the address you give. The CTT courier may need to contact you if there is any difficulty in finding the address. They may also contact you if you arrive at the indicated address and there is no one there to receive your order.
By ordering from WeedZone, the customer will be accepting all of the delivery conditions contained in this document, including any failure to comply with the above.
SECTION 1 - RETURNS
According to Decree Law No. 24/2014 of February 14, the customer has the right to cancel the contract within a maximum period of 14 calendar days after the date of receipt of the order, taking into account that:
We will only accept exchanges/returns of products ordered online up to 14 days after the date of receipt of the order, as described in the legislation governing this sector. Returned products must be accompanied by the invoice, manuals, accessories and intact original packaging and any associated offers, as sold and sent to the customer. All returned products must be sealed and the package unopened.
The period for exercising the right of free withdrawal expires 14 days from the day after the day on which the customer or a third party indicated by him, other than the carrier, acquires physical possession of the goods.
In order for the withdrawal period to be respected, it is sufficient that your communication concerning the exercise of the right of withdrawal is sent to WeedZone before the expiration of the withdrawal period.
Returns should be sent to the following address:
WeedZone - Fábio Cunha
SECTION 2 - PROMOTIONAL PACKS
The customer should note that if the product to be returned has been purchased as part of a promotional campaign and therefore has benefited from an offer with the product, it will also have to be returned.
You can only return a product pack in its entirety.
SECTION 3 - RIGHT TO EXCHANGE/NEW SHIPMENT
In case of damaged product (or any missing accessory) that occurred during the delivery of the order to the customer, the complaint must be reported to WeedZone within a maximum of 48 hours so that the insurance will be activated. After this deadline, no claims will be accepted. If the customer accepts the order and it is in bad condition, you should always mention on the delivery note that it was damaged and if you do not do so the responsibility will be borne by the customer.
If the product ordered is damaged, we will collect it at no cost to the customer, if the request has been reported via email to email@example.com or through the contact form available on our website, within 48 hours after receiving the product. If the product damage does not occur, the collection and return postage for the customer will be at your expense.
SECTION 4 - DISCLAIMER
We are exempt from any liability for orders that are held or seized for any reason whatsoever.